Simply Junior

So, you’ve got your business plan laid out and you’re ready for the customers to start rolling in – but where are they? With new businesses blooming everywhere, including the Internet, how do you get traffic in your doors or on your Web site? Read on for some marketing tips to help you get your start-up off the ground.

Stay focused on your main product or service. It’s tempting to see what your competition is doing and want to get in on that too. But you need to stay true to what you got into business for in the first place. This is particularly important in markets that are rapidly growing. Now this doesn’t mean you can’t expand your product line or services, it just means to focus on one product. If you use poster printing to get the word out and your poster touts three or four different products, all with the same amount of poster space, people won’t know what you do best.

Know your competitive edge. You need to research your competitors and know what benefits they’re touting. You then need to compare your competitors’ benefits with yours so that you can offer something that different and unique. If you don’t know your unique selling point, it’s going to be hard to grab a piece of market share. You can use a custom poster printing company to help you create poster printing pieces, brochures and other print materials that will highlight your selling point and to create materials that will help you stand out from your competition.

Know your customers. Of course targeting your customers is important to any marketing plan, but how well do you know them? You really, really need to know them. What kind of house do they live in? What is their income level? What kind of cars do they drive? Do they have kids? You need to figure out what is important to your customers and what motivates them to buy certain products. Then you can use that information to cater directly to them.

Be flexible. It’s hard to know what’s going to happen in the market – even the best market forecasters only have educated guesses. So, if you decide to market to one audience and that audience isn’t responding after six months, switch your focus to another audience. If one marketing tactic, like your direct mail pieces, isn’t drawing people in, try some custom poster printing. If you are using catalogs, but customers mention how easy it would be to order from a Web site, create a Web site. Go with the flow and give the customers what they want, how they want it.

Creating a small business marketing plan as a subcategory of your overall business plan is vital for evoking and accelerating business growth. When you have a plan, you are able to focus on the right things at the right time and measure your progress toward a goal.

Many business owners are resisting planning. When you’re running a business, you can easily be consumed by your day to day responsibilities. But failing to plan can be a great mistake.

Now, what is the essential function of marketing? To generate qualified sales leads. There are any number of methods that can be used to do that but how do you know which methods to use if you don’t have a plan?

And how do you know what your lucrative marketing activities are? How do you invest in those activities if you don’t know how big your budget is, or know what results you are trying to produce?

A marketing plan doesn’t need to be a huge document. First, start with your business goals for the next six months. You should already have these, for example your target revenue, if nothing else.

Now, what marketing goals align with those business goals? Ok, you want to make 100k. How many leads do you need to generate in order to allow your selling activities to close the deals necessary to reach this revenue target?

Next, what marketing strategies are necessary to meet your business goal? Will you need to get more publicity? Expand into a new market? Reach more people in your current market? Create a direct mail campaign? Create sales partnerships?

You must pick one or two that deliver on what you are aiming for and hit your target revenue. Now, determine what specific activities will achieve your strategies.

At this point it gets a little bit tricky. You must choose from a vast pool of marketing options/activities and you must choose the activities that will work best for the potential customer you want to reach. You might need to participate in trade show events where you get face to face with your market.

You might need to launch a new website, you might need to implement a referral program for current customers. The list goes on and on.

Whatever your activities are, put them together into your plan and create target metrics (e.g. number of leads collected, number of prospects you talked to, etc).

Finally, you end up with your marketing plan.

The next step, your sales plan, tells you how the leads generated by marketing will be converted to customers, and how back end sales will be made to those customers. Sales metrics include conversion rates, overall revenues, or revenue per customer/per square foot/per time spent in the store, etc.

The great thing is that now you have something to measure against and you can review things periodically to see if you are on track or if something needs to be adjusted.

This process or call it small business marketing plan, doesn’t need to take a lot of time but the benefits to your business can be huge. Having a plan will give you a lot more insights into your well oiled business machine or parts of your business that need some tweaking.

Over 85% of small businesses do not have a strategic business plan (strategic plan). By operating without a strategic/business plan, many small businesses are missing out on a powerful tool to help them define and reach their goals. Many small business owners believe that only large companies need such plans, but the reality is that small businesses can reap tremendous rewards by creating a strategic plan.

A strategic plan is like a roadmap for your company. It needs to identify where you are and what you stand for, where you are going, how to measure progress and estimate when you will arrive, and what resources are available for the journey. The plan helps the company maintain focus, recognize progress and take corrective action when needed.

While each company will have a unique document, the elements of the plan are remarkably similar across the board. Common elements and their purpose are listed below:

Vision, Mission, and Commitments: what do you stand for, what are your high level goals, and to what are you committed? Executive Summary: a quick synopsis of the document Company Background, Products, and Services: what does the company do to produce value for its clients? Marketing Plan: how will the company attract new clients, keep current clients, how much is budgeted for marketing, and how is success measured? Operational Plan: how will the company execute operations? Organizational Structure: how is the company structured and what are the roles and responsibilities to identify accountability? Financial Report: what is the long-term financial projection? Strategies: what is the company going to do to accomplish its goals? Challenges and Solutions: what obstacles are anticipated and what solutions are identified in advance? Budgets: how much will be allocated to each functional area?

Taking the time to put a guiding document together requires thinking through what the business objectives are, how they will be reached, the role individuals will play, etc. It is also a “living” document. It is of minimal value if it is put on a shelf and only referenced quarterly. It becomes a part of the operation of the business and is updated and referenced frequently. It can and should be used at meetings to measure progress and to help the company’s employees stay focused on the strategic goals and progress towards those goals.

What are some of the benefits of having a strategic plan? The effort required to create the plan necessitates contemplation of long-term goals and a manner to achieve those goals. The strategic plan helps orient the organization towards a common target and is a useful tool to create an environment of accountability. By constantly measuring progress against the identified goals, the workforce maintains focus and understand where their efforts fit into the grand scheme. A well thought out plan helps accurate budgeting and enables quick adjustments to be made if needed.

Elements can also be a useful tool to engage employees, focus productivity, and reduce turnover. We live in a different economic and workplace environment compared to a few decades ago. Gone are the job-for-life and benefits into retirement contracts that used to be common. Because of the turbulence now inherent in our business economy, people feel totally free to change jobs frequently and without concern for loss of accrued benefits. A strategic plan enables workers to see the long-term plan for the small business and helps create buy-in into the future they helped define. Reduced turnover and employee buy-in are valuable to any small business.

In summary, while the perception may be that strategic plans are not needed for small businesses, the reality is that a small business with a strategic plan is more aligned, has better employee engagement, and can quickly and accurately measure its progress towards well-defined goals.

Contact Michael now to find out more about how a strategic plan can help your business and to learn why a strategic plan is one of the first outcomes of my coaching process.

Michael Nelson
Phone: 877-242-4812
michael@thecogentcoach.com
www.thecogentcoach.com
This article may be shared provided it is not altered and the contact information remains intact.
© Cogent Consulting Group, LLC All Rights Reserved 2010

Small businesses are easy to start up because of the low capital requirement and due to the fact that you do not need a high level of staffing. However, there are some basic plans you would need to do before coming on stream.

What do you need to do?

1. Starting capital: You need to have a starting capital ready. The amount of money you need depends on the kind of business you have in mind and the level at which you wish to start off. Generally. You do not need a large amount of money to start, but you need to plan other areas so that the small income you start with would be judiciously utilized.

2. Location: The location where you site your new business is very important. You should think of a place where you would be guaranteed of high traffic coming to patronize you. It would be wise therefore to site your small business in the heart of town/city rather than in outskirt of the city where anybody can hardly hear about it. If it is sited in the heart of the city people would not pay huge amount on transport before they can get to you. After all you have just started, nobody knows you yet. So why should they spend that much to locate you when there are several people rendering the same services you wish to render to them?

3. Accommodation: You need a decent and cheap accommodation to start up your new business. You have to think of a place where your customer can be comfortable and feel relaxed when they come to patronize you. Therefore you should not use a dilapidated place that would cost you a fortune to put in shape. As you look for a decent accommodation you must remember you do not have to spend your life savings securing an accommodation. You need to look for something moderate yet decent. If possible you should pay for a least a year upfront and relax thereafter to do business. Sometimes the business may not pick up on time; so taking care of your accommodation means you would not be kicked out by your landlord because of failure to meet up monthly rents.
However, if you are very sure of encouraging daily sales it would be wise to settle for a monthly rent so you have enough capital to plough into your business.

4. Staffing: To start up you need few to moderate staff; you should get competent hands that are willing to work for a moderate pay so that you would be able to meet up with their monthly salaries. You can increase their salaries as your business grows. You must as a rule avoid hiring incompetent hands simply because they are cheap; instead employ few qualified hands and add your personnel services to theirs to put your business on its feet. You may employ cheap labour for the non-sensitive areas like cleaning, security, transport, etc. Everything must be moderate; don’t start two big otherwise you would run out of cash too soon and also out of business

5. Running capital: You need to have some reserved capital available for the daily running of the business. You need money for transportation/fueling, staff monthly salary, and miscellaneous expenses. Therefore, you should remember to keep aside some money that would help you to keep your business running.

6. Advertisement: Think of how to let people know about your business and the services you can render. You need to advertise your business either online or offline. You may need to print business cards or handbills which you distribute to customers. You may also need to place adverts on newspapers if you have the money. You definitely need to let people know your business exists so they would patronize you. On the internet you may use resources that wouldn’t cost you much – social media, blogs, e-books, newsletters, etc.

Warning: this article reveals an essential strategy that must go in your business plan for small business success. After working with 146 businesses of all sizes I have noticed an inherent difference between success and struggle.

Virtually every sustainable long term enterprise inserts into their small business plans this key strategy. Without fail, most struggling enterprises do not implement this key tactic. So what is the strategy?

Essential Strategy to include in your business plans for small business success.

Stay in touch with prospects and past customers on your database at least every 90 days or less. Now it can be as frequent as weekly, fortnightly, monthly but never more than 90 days.

How do you do this? Well the very first step is to collect all contact data and have a simple database to put them in. Worldwide database management software such as Goldmine and Act are good possibilities for smaller business. Larger businesses will need more sophisticated industry specific versions.

Burn this saying into your mind: “More contact equals more sales.” The reverse is also true: Less contact equals less sales.

In the 21st century a new paradigm of successful business communication has emerged and it does not matter what industry you are in. After all, we are all human beings with wants and needs. Our past and current customers deserve our attention.

If you do not stay in touch with your past or current clients at least quarterly, there is a high percentage chance they will become someone else’s (your competitors new customer).

So this must do strategy no matter what business you are in, is critical to your success. Include it in any business plans for small business success.